About the Company
Join a high-growth digital platform reshaping the way people connect through online experiences. Operating globally and partnering with hundreds of recognised brands, this organisation is scaling rapidly, powered by innovation, customer obsession, and a mission-driven team. Recognised as a top workplace in the tech sector, they offer an inclusive and forward-thinking environment where collaboration and continuous learning are celebrated.
About the Role
We’re looking for a Business Analyst
to join a cross-functional agile team delivering innovative web-based products. You’ll act as the connector between business vision and technical execution — leading discovery, refining requirements, and supporting the full lifecycle of web project delivery.
This is a permanent role well-suited to a proactive BA who thrives in fast-paced, product-led teams, with prior experience working on customer-facing web platforms or digital applications.
Key Responsibilities
- Facilitate workshops and collaborate with stakeholders to define and document functional and non-functional requirements.
- Translate business needs into clearly articulated user stories, use cases, and process maps.
- Support the product owner in managing and prioritising the product backlog using Agile best practices.
- Work closely with developers, designers and QA to ensure stories are well understood and acceptance criteria are met.
- Contribute to sprint planning, backlog refinement, retrospectives and demos.
- Assist in defining and validating test cases during QA and UAT cycles.
- Champion agile and lean practices, driving a culture of experimentation and iteration.
- Established experience as a Business Analyst, ideally in a digital product or platform environment .
- Previous experience working on web-based products , customer portals, or eCommerce features.
- Strong stakeholder engagement and facilitation skills, with the ability to bridge gaps between business and technical teams.
- Deep understanding of Agile methodologies (Scrum or Kanban) and experience writing well-formed user stories.
- High attention to detail, clear communication skills, and a structured approach to analysis and delivery.
- Familiarity with JIRA, Confluence or similar Agile tools.
- Bonus: Exposure to payments, fintech or scale-up businesses is a plus.
- Flexible work arrangements and a hybrid environment that promotes collaboration. 4 days in CBD office, 1 day WFH.
- Performance-based incentive schemes and generous employee perks.
- Dedicated time for innovation and technical improvement through internal hack days and team-led experiments.
- Career development support including self-led learning, mentoring, and leadership pathways.
- A values-driven culture that supports inclusion, collaboration, and impact at scale.
