Looking to step up your career in compliance? This is a great opportunity for someone with a background in dispute resolution, complaints handling or incidents within superannuation who’s ready to broaden their skills and gain exposure across compliance and risk.
This member-first industry super fund has recently gone through an exciting merger and is continuing to grow. With a collaborative, supportive culture and a strong focus on work-life balance, this is an environment where you’ll feel valued and set up to succeed.
What you’ll be doing
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Manage end-to-end complaints: investigate, resolve and respond within required timeframes while maintaining the complaints register.
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Assist in compliance monitoring and business testing activities.
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Support the maintenance of the risk management framework and registers.
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Contribute to Board, Committee and Executive reporting alongside the Chief Risk Officer.
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Undertake AML transaction monitoring and assist with AML/CTF compliance reporting.
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Support wider compliance and risk activities across the business as needed.
What we’re looking for
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2–4 years’ experience in superannuation, ideally in complaints, dispute resolution or incidents .
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Strong written and verbal communication skills with the ability to manage competing deadlines.
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Detail-oriented with solid logic and numeracy skills.
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A collaborative team player who’s adaptable and eager to learn.
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Good Microsoft Office skills.
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RG146 Superannuation (or willingness to obtain).
Why join?
- Career step-up – move beyond complaint handling into a broader compliance role.
- Hybrid working – 3 days in the CBD office, balance from home.
- Member-first culture – work for an organisation that genuinely puts members at the heart of every decision.
- Supportive team – be part of a collaborative environment where everyone enjoys coming to work.
