Insurance Claims Specialist - Superannuation

Are you a seasoned insurance professional with deep expertise in superannuation and life insurance claims? Do you thrive in complex, member-focused environments where your decisions directly contribute to positive outcomes? If you're looking for a senior role that values your judgment, offers flexibility, and allows you to influence continuous improvement — this could be your next move.

Key Responsibilities

• Manage and assess complex claims, including Total Permanent Disability (TPD), Income Protection (IP), Death, Terminal Illness, Family Law, and Early Release payments.

• Act as the Trustee Delegate , responsible for approving claim decisions and payments.

• Assess and manage applications for insurance cover, including underwriting decisions.

• Provide technical guidance and support to internal teams and external partners.

• Investigate and resolve complex and escalated insurance queries with clarity and empathy.

• Draft comprehensive reports and recommendations for senior leadership and relevant committees.

• Identify opportunities for continuous improvement in insurance processes, procedures, and systems.

• Complete administrative functions including reconciliations and quality assurance checks.

• Demonstrated experience in insurance claims management, ideally within superannuation.

• Strong understanding of group life insurance, including definitions and investigative approaches.

• Advanced knowledge of superannuation legislation, regulations, and trust deed interpretation.

• High-level written and verbal communication skills with the ability to engage sensitively with stakeholders.

• Analytical mindset with excellent attention to detail and sound judgment.

• A collaborative approach and the ability to mentor others.